Corrective Problem Support

Awanio provides technical assistance to resolve functional or system-related issues affecting your deployment.

Scope of Support:

  • Diagnosis and troubleshooting
  • Remote assistance by technical experts
  • Root Cause Analysis (RCA) for critical incidents

Support Channels:

  • Customer support portal (ticketing system)
  • Official support email

SLA (Service Level Agreement):

  • Response times range from Next Business Day (NBD) to 24/7 support, based on your service package.